Players Club Ambassador


The Players Club Ambassador is responsible for informing guests about promotional information in accordance with the Marketing Department strategies and current promotional events. Will assist with Sun Club sign-ups, coordinate promotional events and provide an elevated level of customer service to high end Slot Players and all Sun Club members. 



POSITION:                 Players Club Ambassador       

PROPERTY:                Spokane Tribe Casino                                    

DEPARTMENT:            Marketing      

REPORTS TO:             Senior Host

STATUS:                     1 Full Time, 1 Part Time / Non-Exempt

RATE OF PAY:             $13.00/HR - $15.00/HR (DOQ/DOE)                         

OPENING DATE:          February 15, 2018

CLOSING DATE:          Open Until Filled


GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

 

  • Greets guests, promotes Sun Club signups and explains benefits of the Sun Club loyalty program;
  • Remain informed, ready and eager to answer any and all questions about the Spokane Tribe, Sun Club, events, Casino, etc.;
  • Coordinate with marketing and management teams to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests;
  • Collect and pass along information regarding potential new casino guests;
  • Distribute customer complimentary items based on gaming action and program guidelines;
  • Assist Casino Hosts with guest accommodations, meals and reservations;
  • Assist guests with questions and special requests to ensure their maximum convenience and comfort;
  • Distributes guidelines, reference materials and promotional schedules;
  • Available to work very flexible hours, based on business demands, including nights, holidays and weekends;
  • Assist the marketing team with coordination, setup and execution of special functions (parties, players club promotions, gift distribution, VIP events, tournaments, etc.);
  • Participates in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction;
  • This position requires the ability to interact with Guests and other Team Members in an upbeat and friendly manner.
  • Other duties as assigned.

 


 

GENERAL CONDITIONS

Must have ability to:

  • Must be 21 years of age or older;
  • Move around all work areas effectively and efficiently;
  • Must interact with Guests and other Team Members in an upbeat and friendly manner;
  • Apply common-sense understanding to carry out instructions furnished in written, oral or graphic form;
  • Deal with problems involving several concrete variables;
  • Work periodically under conditions of extreme urgency (creating higher levels of job stress);
  • Work more than 45 hours per week which may include nights, weekends and holidays;
  • Create an environment that results in Spokane Tribal Members feeling a sense of pride, commitment, and desire for a career with Spokane Tribal Casinos;
  • Use all equipment associated with the position, including but not limited to, computers, software and database systems;
  • Review and comprehend all necessary documentation;
  • Communicate effectively at all times, with guests and all levels of employees;
  • Operates in a working environment that is subject to varying levels of crowds, noise, and smoke the severity of which depends upon customer volume;
  • Communicate effectively in order to understand and meet the needs of preferred customers. 

 


JOB QUALIFICATIONS

  • High School Diploma or equivalent required;
  • Hard working, fun loving people person who is able to deliver amplified service;
  • Must have a minimum of 1 year of customer service in a Casino setting, Players Club experience preferred;
  • Ability to work in a fast-paced environment;
  • Must be available to work a variable shift that is focused on special events and business demands;
  • Must possess strong organizational and interpersonal skills;
  • Must be proficient in office procedures, equipment, computers and applicable software applications such as Microsoft Office products;
  • Ability to respond to common inquiries or complaints and to communicate effectively with co-workers and customers in a timely manner;
  • Must have excellent verbal and written communication skills.

  


REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each employee has the following responsibilities related to compliance with laws and regulations:

  • Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license;
  • Attend required training sessions offered by the Spokane Tribe Casino;
  • Perform the duties described in compliance with local laws and regulations;
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino;
  • Take the necessary steps to ensure minors are not encouraged or permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco products;
  • Refer to the Internal Control System and Policy Manuals for guidance;
  • Take the appropriate steps to report exceptions, fraud, acts of wrongdoing, and potential violations of regulations or internal controls to the appropriate levels of management;
  • Uphold high standards of ethical behavior, demonstrate an understanding of the impacts of problem gambling, and have knowledge of the Casino’s programs to address problem gambling;
  • Establish rules for promotions and events that conform to Casino policies and regulatory requirements.

 

WORK ENVIRONMENT and PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Capable of working in a casino environment with extended periods of walking, standing, siting and computer use.
  • Position will experience moderate noise and secondary smoke.

 


To apply for a position, please visit www.spokanetribecasino.com and follow the instructions to complete an online application.

All positions are contingent upon successfully obtaining required gaming license(s).

All positions require pre employment screening including a pre employment UA.

The Spokane Tribe Casino is an Equal Opportunity Employer that follows the Spokane Tribe Indian Preference Policy.

HR Contact Information:

Andrea Flett, HR Clerk at (509) 818-1470 or andrea.flett@spokanetribecasino.com

Molly Abrahamson, HR Director at (509) 818-1478 or molly.abrahamson@spokanetribecasino.com