Cage Club Representative

STC Mission Statement: "Our mission is to provide our Guests’ with a fun, memorable and engaging experience by exceeding our Guests’ expectations."


POSITION SUMMARY

Responsible for assisting customers with transactions and for balancing bank drawers within the Cage function of the position. Maintain accuracy throughout all phases of the balancing process. Will be responsible for promoting the day-to-day membership of our Players Club (Sun Club) and will work with the Marketing Department in meeting all casino promotion event goals that apply to the Cage/Club Rep position; such as printing Sun Club Cards, answering questions, directing guests to the Marketing area and other duties as required.

Benefits offered to eligible Team Members:

Holiday Pay (Double Time on Holidays Worked — 10 Recognized Holidays)

PTO (Personal Time Off)

Bereavement

Medical, Dental and Vision Benefits

Life Insurance and Retirement

And many more! Please contact the HR Office for more information on benefits offered.


POSITION: Cage/Club Representative

PROPERTY: Spokane Tribe Casino

DEPARTMENT: Cage/Club

REPORTS TO: Cage/Club Supervisor

STATUS: Full Time/Non-Exempt

RATE OF PAY: $13.00/Hour

OPENING DATE: October 23, 2019

CLOSING DATE: Open until filled


ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Provide exceptional customer service at all times.
  • Accurately count and balance Cashier bank. Maintain Cashier drawer transaction records and prepare daily cash inventory form.
  • Handle redemption of video gaming tickets, gaming chips and coupons.
  • Maintain imprest bank balance through buy/sell from the vault.
  • Cash personal checks for currency.
  • Redeem foreign currency, computing accurate exchange rates for the various currencies received.
  • Maintain a working knowledge of facilities, as well as special events on property, in order to advise customers of the same, whenever possible.
  • Assist in maintaining Cage floor security by notifying department supervisors, security and surveillance of suspicious activity.
  • Assists other Cashiers within the Cage, as needed.
  • Facilitate the flow of information by working with the Marketing Department and attending required informational meetings.
  • Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records, reports and Confidentiality.
  • Must be able to work shift work, holidays, weekends and special events.
  • Must be proactive and identify problems and solutions. Follow up with Marketing or Cage Supervisor.
  • Maintain a working knowledge of our database system to perform duties with the promotional tracking system.
  • Promote Casino promotions with all customers and prompt new customers to sign up for our Players Club.
  • Assist each customer through the membership process by inputting customer data into promotional tracking system.
  • Responsible for keeping accurate and thorough departmental records and reports.
  • Responsible for maintaining knowledge of all casino programs, promotions and all elements of casino games.
  • Responsible for maintaining a positive and productive attitude at all times with customers and fellow team members.
  • Promote all marketing events, in-house promotions and other announcements as needed over the microphone system as needed.
  • Will assist Cage Supervisor and Marketing Manager with special projects as needed.
  • Maintain a clean and clear workstation.
  • Responsible for stocking promotional items; such as bungee cords, club cards and other items for promotional use. Inform Manager when items run low.
  • Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

  • Communicate effectively with all levels of Team Members, customers and outside contacts.
  • Must have a high level of integrity and professionalism.
  • Must adhere to the Spokane Tribe Casino Employee Handbook.
  • Must adhere to our customer service standards by providing excellent customer service.
  • Must interact with guests and other Team Members in an upbeat and friendly manner.
  • Work effectively in a fast-paced environment.
  • Move around all work areas effectively and efficiently.
  • Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

  • High School diploma or equivalent (GED) required.
  • Cash handling experience required.
  • Effective communications skills required.
  • Must be extremely numbers-oriented and computer-literate.
  • Excellent customer service skills are required; must have experience working with the public.
  • Ability to work independently and use good judgment.
  • Must be able to multitask and work in a fast-paced environment.
  • The STC is a 24/7 operation and the Cage is staffed 24/7 as well; must be open and available for all shifts.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to walk and sit.
  • The employee is regularly required to stand for long periods of time, climb or balance, stoop, kneel, crouch or crawl. The employee is frequently required to lift 10 to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision and color vision.
  • While performing the duties of this job, the noise level in the work environment is usually moderate to loud. You may be subject to secondhand smoke when in the casino environment.
  • This is a money handling position.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Obtain and maintain a License B with Spokane Tribal Gaming Commission.
  • Attend required training sessions offered by the Casinos.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

To apply for a position, please visit www.spokanetribecasino.com and follow the instructions to complete an online application.

All positions are contingent upon successfully obtaining required gaming license(s).

All positions require pre-employment screening including a pre-employment UA.

The Spokane Tribe Casino is an Equal Opportunity Employer that follows the Spokane Tribe Indian Preference Policy.

HR Contact information:

Jennifer Contreras, HR Manager, jennifer.contreras@spokanetribecasino.com, 509-818-1534

Nerayda Ganuelas, HR Clerk, nerayda.ganuelas@spokanetribecasino.com, 509-818-1531