Cage/Club Representative


Responsible in assisting customers with transactions and for balancing bank drawers within the Cage function of the position. Maintain accuracy throughout all phases of the balancing process. Will be responsible for promoting the day to day membership of our Players Club (Sun Club) and will work with the Marketing Department in meeting all casino promotion event goals that apply to the Cage/Club Rep position; such as printing Sun Club Cards, answering questions, directing guests to the Marketing area, and other duties as required. 

 

POSITION: Cage/Club Representative   
PROPERTY: Spokane Tribe Casino
DEPARTMENT: Cage/Club
REPORTS TO: Cage/Club Supervisor
STATUS: Full Time / Non Exempt
RATE OF PAY: $13.00 / Hour
OPENING DATE: January 10, 2018

**Please submit application right away, this position will be filled as needed. **

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Provide exceptional customer service at all times.
• Accurately counting and balancing of cashier bank. Maintain cashier drawer transaction records and prepare daily cash inventory form.
• Redemption of video gaming tickets, gaming chips and coupons.
• Maintain imprest bank balance through buy/sell from the vault.
• Cashes personal checks for currency.
• Redeems foreign currency, computing accurate exchange rates for the various currencies received.
• Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible.
• Assist in maintaining cage floor security by notifying department supervisors, security and surveillance of suspicious activity.
• Assists other Cashiers within the Cage, as needed.
• Facilitates the flow of information, by working with the Marketing Department and attending required informational meetings. 
• Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records, reports and Confidentiality.
• Must be able to work shift work, holidays, weekends, and special events.
• Must be proactive and identify problems, and solutions. Follow up with Marketing or Cage Supervisor. 
• Maintain a working knowledge of our database system to perform duties with the promotional tracking system.
• Promote Casino promotions with all customers and prompt new customers to sign onto our players club.
• Assist each customer through the membership process by inputting customer data into promotional tracking system.
• Responsible for keeping accurate and thorough departmental records and reports. 
• Responsible for maintaining knowledge of all casino programs, promotions and all elements of casino games.
• Responsible for maintaining a positive and productive attitude at all times with customers and fellow team members.
• Promote all marketing events, in house promotions and other announcements as needed over the microphone system as needed.
• Will assist Cage Supervisor and Marketing Manager with special projects as needed.
• Maintain a clean and clear workstation.
• Responsible for stocking promotional items; such as bungee cords, club cards and other items for promotional use. Inform Manager when items run low.
• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:
• Communicate effectively with all levels of team members, customers and outside contacts.
• Must adhere to the Spokane Tribe Casino Employee Handbook.
• Must adhere to our customer service standards by providing excellent customer service. 
• Must interact with Guests and other Team Members in an upbeat and friendly manner.
• Work effectively in a fast paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

• High School diploma or equivalent (GED) required. Cash handling experience required.
• Effective communications skills required. 
• Must be extremely numbers-oriented and computer-literate. 
• Excellent customer service skills are required, must have experience working with the public. 
• Ability to work independently and use good judgment.
• Must be able to multi task and work in a fast paced environment.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is occasionally required to walk and sit.  The employee is regularly required to stand for long periods of time; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift 10 to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
While performing the duties of this job the noise level in the work environment is usually moderate to loud. You may be subject to secondhand smoke when in the casino environment.
This is a money handling position.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
Obtain and maintain a License B with Spokane Tribal Gaming Commission.

Attend required training sessions offered by the Casinos.

Perform the duties described in compliance with local laws and regulations.

Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. 

Consult Internal Control Procedures and Policy Manuals for guidance.

Report illegal activity to Security or the appropriate levels of Management.

To apply for a position, please visit www.spokanetribecasino.com and follow the instructions to complete an online application.
All positions are contingent upon successfully obtaining required gaming license(s).
All positions require pre employment screening including a pre employment UA.
The Spokane Tribe Casino is an Equal Opportunity Employer that follows the Spokane Tribe Indian Preference Policy.
HR Contact information:
Andrea Flett, HR Clerk, andrea.flett@spokanetribecasino.com, 509-818-1470
Ann Regan, HR Rep, ann.regan@spokanetribecasino.com, 509-818-1477