Grab N' Go Attendant


The individual in this position is responsible for providing prompt service, quality beverages including (espresso and coffee drinks) and food, and conducting cash register transactions, while maintaining a friendly, upbeat and clean atmosphere. 


POSITION:                   Grab n’ Go Attendant

PROPERTY:                 Spokane Tribe Casino                                    

DEPARTMENT:             F&B    

REPORTS TO:              F&B Assistant Manager

STATUS:                      Full Time or Part Time / Non Exempt

RATE OF PAY:             $12.50/Hour               

OPENING DATE:         Open Until Filled


GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

  • Welcome and connect with every customer.  Discovers customers’ needs and appropriately suggests product to enhance service and meet sales goals.
  • Operate cash register and handles money.
  • Clean and maintain the appearance of all merchandise and customer areas.
  • Respond to customer inquiries and their requests.
  • Learn and demonstrate creating the Spokane Tribe Casino experience.
  • Must be able to multi task and assist customers swiftly and efficiently. 
  • Must be able to effectively communicate and problem solve.
  • Report to supervisor or manager any customer complaints or issues.
  • Monitor stock and communicate with supervisor.
  • Other duties as assigned.
  • Prepare beverage and food of the highest quality by following standards of service for the Grab and Go.


WORKING CONDITIONS

Must have ability to:

  • Use all equipment associated with the position, including but not limited to cash register, and computer keyboard.
  • Communicate effectively always, with customers as well as all levels of employees.
  • Effectively and efficiently move around work area.
  • Review and comprehend all necessary documentation.
  • Inspect and maintain areas for which responsible, as well as ability to distinguish between different denominations of currency and make change.
  • Perform several different duties including, but not limited to; lifting, pushing carrying, and pulling loads up to 50 pounds.
  • Walk, squat, stand, and twist to be able to lift, load, and unload items.
  • Operate in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon customer volume.

 


JOB QUALIFICATIONS

Basic math skills. Verbal communication and customer service skills required. Prior money handling skills, computer skills, required. Must be knowledgeable in areas regarding operation of Commercial Espresso machines, cooking equipment and have a basic working knowledge of beverages.  These skills and abilities are typically acquired through completion of a high school degree or equivalent, as well as through two months of on-the-job training or equivalent experience.  Must be able to obtain required food handlers certifications.

 


REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each employee has the following responsibilities related to compliance with laws and regulations:

  • Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license.
  • Attend required training sessions offered by the Spokane Tribe Casino.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management

 


WORK ENVIRONMENT and PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Capable of working in a deli environment on or close to the Casino floor where the position may experience moderate to loud noise and secondary smoke;
  • Capable of working for extended periods of time while standing and assisting guests.
  • Must be able to move around, squat, bend, kneel, stoop, sit, stand, push, pull, and carry items in excess of 30 lbs. 

To apply for a position, please visit www.spokanetribecasino.com and follow the instructions to complete an online application.

All positions are contingent upon successfully obtaining required gaming license(s).

All positions require pre employment screening including a pre employment UA.

The Spokane Tribe Casino is an Equal Opportunity Employer that follows the Spokane Tribe Indian Preference Policy.

HR Contact Info:

Jennifer Contreras, HR Representative, (509) 818-1477 or jennifer.contreras@spokanetribecasino.com