Director of Gaming Operations

POSITION SUMMARY

This position is responsible for the day to day management of the Slot and Table Games departments. The Director of Gaming Operations will develop and manage the department’s budget process and work in tandem with the property leadership to build an overall strategic plan for gaming operations.


POSITION: Director of Gaming Operations

PROPERTY: Spokane Tribe Casino

DEPARTMENT: Gaming Operations

REPORTS TO: General Manager

STATUS: Exempt

RATE OF PAY: DOE

OPEN DATE: February 5, 2019

CLOSING DATE: February 26, 2019


GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions)

1. Oversees the activities of the Table Games and Slot departments, including managing and maintaining procedures, customer service standards, complimentary expenses and departmental efficiencies;

2. Manages product mix and adjusts floor layout based on performance analytics and customer feedback;

3. Develops long-term goals and objectives for the Slot and Table Games departments;

4. Develops and reviews analysis of activities, costs, operations, and forecast data to determine departmental progress toward stated goals and objectives;

5. Prepares and maintains the budget for all gaming areas;

6. Reviews and analyzes gaming data to establish and recognize existing variances;

7. Ensures control and protection of Property assets;

8. Ensures integrity of the games through establishing and upholding proper rules, policies and procedures;

9. Demonstrates positive communication, interpersonal, and leadership skills with guests, (internal and external) at all times;

10. Hires and develops staff for both Slot and Table Games departments in all areas, including customer service, hospitality and proficiency in dealing games;

11. Maintains an open door policy with all employees, listens to concerns and follows up with employees on a departmental and an individual basis;

12. Reviews all departmental employee evaluations and incident reports;

13. Develops and maintains departmental training programs;

14. Reviews all available evidence and investigates all potential scams and major employee violations;

15. Maintains a working relationship with all regulatory agencies, including the Spokane Tribal Gaming Commission, Washington State Gambling Commission, and federal agencies;

16. Ensures compliance with gaming regulations and Property policies, procedures, and internal controls;

17. Develops and administers Standard Operating Procedures for the Table Games and Slot departments.


GENERAL CONDITIONS

Must have ability to:

  • Move around all work areas effectively and efficiently;
  • Apply common-sense understanding to carry out instructions furnished in written, oral or graphic form;
  • Deal with problems involving several concrete variables;
  • Work periodically under conditions of extreme urgency (creating higher levels of job stress);
  • Work more than 45 hours per week which includes weekends and holidays;
  • Promote an environment that results in Spokane Tribal Members feeling a sense of pride, commitment, and desire for a career with Spokane Tribal Casinos;
  • Commit to coaching, teaching, and developing Spokane Tribal Members;
  • Commit to treating all employees fairly and consistently hold employees accountable to all policies and procedures.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Knowledge of Gaming Commission policies, procedures and guidelines.
  • Knowledge of casino, Tribal, federal and state reporting requirements.
  • Knowledge of all facets of the gaming industry.
  • Knowledge of the processes and procedures used in the development of a casino business operational plan.
  • Knowledge and ability to raise service and quality standards.
  • Ability to effectively communicate, plan and implement new standards, procedures and/or strategies.
  • Ability to supervise, coordinate, direct and assign work.
  • Ability to make rapid decisions with limited resource data available.
  • Ability to analyze and develop time lines, project resources, monitor and evaluate results.
  • Ability to provide sound and measurable backup to support any/all recommendations for change.
  • Ability to hire, motivate and maintain a viable work force.
  • Ability to develop and administer a large casino and resort operations budget.
  • Ability to work effectively with employees, general public and the Tribal Council.
  • Ability to draft complex reports and materials and give lengthy oral and written presentations.

JOB QUALIFICATIONS

  • Bachelor’s degree from a four-year college or university;
  • Minimum of 5 years’ experience as a Director or above in Casino Operations department;
  • Proficient in office procedures, methods, and equipment including computers and applicable software applications such as Microsoft Word, Excel, Outlook and Power Point. Experience in CAD preferred;
  • Ability to read, analyze, and interpret documents, such as safety rules, regulations, technical procedure manuals, instructions, basic correspondence, reports and memos.
  • Ability to respond to common inquiries or complaints and to communicate effectively with co-workers and customers in a timely manner per the General Manager’s direction;
  • Must have excellent verbal and written communication skills.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each employee has the following responsibilities related to compliance with laws and regulations:

  • Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license;
  • Attend required training sessions offered by the Spokane Tribe Casino;
  • Perform the duties described in compliance with local laws and regulations;
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino;
  • Take the necessary steps to ensure minors are not encouraged or permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco products;
  • Refer to the Internal Control System and Policy Manuals for guidance;
  • Take the appropriate steps to report exceptions, fraud, acts of wrongdoing, and potential violations of regulations or internal controls to the appropriate levels of management;
  • Uphold high standards of ethical behavior, demonstrate an understanding of the impacts of problem gambling, and have knowledge of the Casino’s programs to address problem gambling.

WORK ENVIRONMENT and PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The person occupying this position should be:

  • Capable of working in an office environment but duties may require working in all casino facilities, especially the Cage, Slots, and gaming areas, where the position may experience moderate noise and secondary smoke;
  • Capable of working for extended periods of time at a work station, performing tasks on computer and working with documents.

To apply for a position, please visit www.spokanetribecasino.com and follow the instructions to complete an online application.

All positions are contingent upon successfully obtaining required gaming license(s).

All positions require pre-employment screening including a pre employment UA.

The Spokane Tribe Casino is an Equal Opportunity Employer that follows the Spokane Tribe Indian Preference Policy.

HR Contact Info:

Jennifer Contreras, HR Representative, (509) 818-1534 or jennifer.contreras@spokanetribecasino.com

Melissa Kucirka, at (509) 818-1531 or melissa.kucirka@spokanetribecasino.com